Terms of Service

Terms and Conditions of McQuinn Pumps

Welcome to mcquinnpumps.co.nz. These terms and conditions govern your relationship with the McQuinn Pumps website operated by McQuinn Pumps.

In these Terms of Service, the terms “our”, “we”, and “us” refer to McQuinn Pumps. Our website offers you information, tools, and services conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

Acceptance of Terms By accessing our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the Terms outlined herein, inclusive of additional terms and policies referenced via hyperlink. These Terms apply universally to all users of the site, including browsers, vendors, customers, merchants, and content contributors.

Modification of Terms We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Online Store Terms By agreeing to these Terms, you represent that you are at least the age of majority in New Zealand and give us your consent to allow any of your minor dependents to use this site. You must not use our products for any illegal or unauthorized purposes, nor may you, in the use of the Service, violate any laws in your jurisdiction.

General Conditions We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and involve transmissions over various networks; and that credit card information is always encrypted during transfer over networks.

Accuracy, Completeness, and Timeliness of Information We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.

Service Modifications and Price Changes Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice. We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

1. Introduction and Overview

Welcome to McQuinn Pumps
You have arrived at mcquinnpumps.co.nz, the official online presence of McQuinn Pumps (“we”, “us”, or “our”). We operate both a physical retail location, and an online storefront, specializing in the sale and service of high-quality pumps and related accessories. Our mission is to provide you with top-tier products and expert service, ensuring your needs are met with professionalism and attention to detail.

Scope of Our Service
Our services (“Service”) encompass a variety of offerings, including but not limited to:

  • Retail sales of pumps and related equipment
  • Online resources for product information and support
  • Expert advice and consultation for product selection
  • After-sales support and manufacturer warranty services

The Service is available to you through our website, which serves as a digital catalogue, a point of purchase, and a gateway to our customer service team.

Legal Binding Agreement
By accessing our website, engaging with our content, or completing a purchase through our online or in-store channels, you enter into a legally binding agreement with McQuinn Pumps. This agreement is comprised of these Terms of Service, including any other policies or terms referenced herein, which govern your use of our Service.

Acceptance by Use
It is understood that by the act of accessing our website, engaging in transactions, or utilizing our services in any capacity, you are deemed to have read, understood, and agreed to each of the terms and conditions herein. If at any point you no longer agree with the Terms, or any future modifications to these Terms, you agree that you will stop using the Service.

User Engagement
Your engagement with our Service is an acknowledgment of your understanding that these Terms represent a contractually binding set of rules and guidelines for the use of our Service. This includes, but is not limited to, browsing our website, utilizing any interactive features, making purchases, and communicating with our support channels.

Accessibility and Modification
Our website and the Service it provides are intended to be accessible wherever our customers are located. However, the availability of our products or services is not guaranteed in all locations. We reserve the right to limit the accessibility of our Service to any individual, geographic region, or jurisdiction, as deemed necessary.

We may, at our discretion, modify or discontinue any part of the Service at any time. By continuing to use the Service after changes are made, you agree to be bound by the revised Terms.


2. Consent and Agreement

Informed Consent
When you access McQuinn Pump’s website, engage in transactions, or make use of any services we provide, you are affirming your informed consent to enter into a binding agreement with us. This consent is based on your understanding and acceptance of our Terms of Service, which are designed to define the relationship between you and McQuinn Pumps, establish expectations, and protect both parties’ interests.

Active Agreement
Your continued use of our website and services acts as an active signal of your agreement to these Terms. This is not a passive agreement but a conscious acceptance of the entire scope of our Terms of Service, which encompass all rules, policies, and disclaimers associated with our Service.

Comprehensive Acknowledgment
Your agreement encompasses not only these Terms of Service but also any other legal notices, conditions, or guidelines that have been made available to you. This includes any policies or terms related to privacy, returns, warranties, and shipping that are relevant to the use of our Service.

Consequences of Disagreement
Should you find any term or aspect of our Service unacceptable at any time, your sole remedy is to cease using our services immediately. Continuing to use the Service following a disagreement with any term does not constitute an implicit acceptance and may not protect you from consequences stipulated in these Terms.

Updates and Changes
Please note that we reserve the right to update or modify these Terms at any time. Your decision to continue using our Service after such changes have been made constitutes your acceptance of the new Terms. We encourage you to frequently review the Terms to ensure you understand the terms and conditions that apply to your use of our Service.


3. Service Eligibility

Age of Majority
By engaging with McQuinn Pumps and its services, you declare that you have reached the age of majority as defined by New Zealand law. This legal threshold deems you capable of entering into enforceable contracts and fully understanding the implications of these Terms of Service. Your affirmation of majority age is a precondition for any contractual relationship with our company.

Legal Capacity and Contractual Rights
You assert that you possess the legal capacity and authority to form a binding contract under New Zealand law. This means you have not been legally incapacitated or otherwise deprived of the right to enter into contractual agreements. Your use of our services confirms your assertion and serves as a representation that all information you provide in relation to this eligibility is accurate and truthful.

Eligibility Verification
McQuinn Pumps reserves the right, at its sole discretion, to inquire about or verify your eligibility to use our services. This may include requests for additional information or documentation to confirm your age or legal capacity.

Violation of Eligibility Terms
Should it come to the company’s attention that a user does not meet the eligibility criteria outlined in these Terms, McQuinn Pumps may take appropriate steps to suspend or terminate the user’s access to the services and, if necessary, pursue legal action.

4. Changes to Terms

Dynamic Nature of Terms
The landscape of online commerce and retail is continually evolving, and accordingly, McQuinn Pumps acknowledges the necessity to periodically update these Terms of Service. These amendments may be driven by changes in laws, market conditions, company policies, and service features, or the introduction of new technologies or the refinement of existing ones. While McQuinn Pumps may communicate substantive changes to these Terms, the absence of a notification does not waive your obligation to review the updated Terms. We may notify you of significant changes through direct communication channels, such as email, or via a prominent notice on our website. However, the responsibility to remain informed about the latest version of the Terms rests with you.

5. User Responsibilities

Lawful Use of Services
As a user of McQuinn Pumps’s services, you commit to using our website, products, and services in a manner that is lawful, ethical, and in accordance with these Terms of Service. This includes adhering to all local, national, and international laws and regulations that pertain to your use of our services. Any use of our services for illegal activities or purposes, including but not limited to fraud, theft, and piracy, is strictly prohibited.

Integrity of the Website
You acknowledge the importance of the integrity and security of our website and agree not to engage in any actions that could compromise it. This includes refraining from:

  • Attempting to gain unauthorized access to secured areas of the site or to the accounts of other users.
  • Interfering with or disrupting the services or servers/networks connected to the services.
  • Circumventing, disabling, or otherwise interfering with security-related features of the site or features that prevent or restrict use or copying of any content.

Proper Conduct and Etiquette
Your interactions with other users and with McQuinn Pumps, whether online or offline, should be respectful and professional. You agree not to harass, intimidate, or act in a manner that is hostile towards other users or our staff. This extends to all forms of communication facilitated by our services.

Accurate Information
In using our services, you agree to provide accurate, current, and complete information as prompted by any forms on our website. The responsibility to maintain and promptly update this information to keep it accurate, current, and complete also rests with you.

Preservation of Service Quality
You agree not to use our services in a manner that could damage, disable, overburden, or impair the services or interfere with any other party’s use and enjoyment of the services. This includes refraining from deploying bots, spiders, scrapers, or other automated systems that access the services in a manner that sends more request messages to the McQuinn Pumps servers in a given period of time than a human can reasonably produce.

User-Generated Content
If you post, upload, or otherwise contribute content to our website (e.g., product reviews, comments, photos), you are solely responsible for the content of, and any harm resulting from, that content. You affirm that you have the necessary rights to such content and that it does not violate the rights of any third party or any applicable laws.

Compliance and Cooperation
You agree to cooperate fully with McQuinn Pumps in any investigation relating to any activities that violate these Terms of Service or applicable laws. This includes complying with any requests for information or compliance as deemed necessary by McQuinn Pumps or legal authorities.

6. Product and Service Availability

Availability of Offerings
At McQuinn Pumps, we strive to present an extensive range of products and services through our website. However, the availability of these offerings is contingent on various factors including supply constraints, demand fluctuations, and logistical considerations. Consequently, the presence of a product or service on our website does not imply or warrant that it will be available at all times.

Inventory Management
We regularly update our online inventory to reflect the availability of products. In circumstances where a product becomes unavailable after you have placed an order, we will inform you as soon as possible and offer alternative solutions, such as back-ordering the product, selecting a substitute item, or processing a refund.

Quantity Limitations
McQuinn Pumps reserves the right to impose quantity limits on any order, to reject all or part of an order, and to discontinue products or services without notice, even if you have already placed your order. These restrictions can be applied at our sole discretion and may be based on factors such as per-customer limits, per-order limits, geographic or regional restrictions, or others.

Product Descriptions and Imagery
While we endeavor to be as accurate as possible in the description and representation of our products, we cannot guarantee that product descriptions, images, or other content on the website are accurate, complete, reliable, current, or error-free. The colors and appearance of products on the site may differ from the actual product due to variations in computer monitors or other factors.

Pricing and Typographical Errors
In the event of a pricing error or discrepancy, we reserve the right to cancel any orders arising from such errors. If an error in pricing is discovered after your order has been confirmed, we will inform you of the correct price and give you the option to purchase the product at the correct price or cancel the order. All prices listed on our website are in New Zealand dollars and are inclusive of GST unless otherwise specified.

Service Specifications
The specifications and features of the services offered, such as consultancy, installation, or maintenance services, are subject to change without prior notice. We aim to keep our service offerings up-to-date and in line with industry standards and technological advancements.

Custom Orders
For custom orders or products made to your specifications, you agree that these items may have variations from the original design or sample and that such variations are a natural outcome of the custom manufacturing process.

Feedback on Product Availability
We welcome feedback from our customers regarding product availability and will endeavor to address any concerns or suggestions to improve the customer experience related to the availability of our products and services.


7. Price and Payment

Dynamic Pricing Policy
McQuinn Pumps operates in a dynamic market environment, and as such, prices of products and services are subject to change without prior notice. These changes may be due to various factors, including but not limited to changes in market conditions, currency fluctuations, supplier price changes, promotional activities, and inventory levels.

Payment Methods
McQuinn Pumps accepts various forms of payment, including credit cards, debit cards, online payment systems, and bank transfers. Payment methods may vary depending on the location and the nature of the product or service being purchased.

Secure Payment Processing
All payment transactions are processed through secure payment gateways. We take reasonable measures to ensure the security of your payment information, but we are not liable for any breach of security.

Payment Authorization
By providing a payment method, you represent and warrant that you are authorized to use that payment method. You authorize McQuinn Pumps to charge your payment method for the total amount of your order (including any applicable taxes and shipping charges).

Outstanding Payments and Recovery
If there are any issues with your payment (such as declined credit, insufficient funds, or delayed payment), McQuinn Pumps reserves the right to pursue recovery of any outstanding amounts owed and to withhold further deliveries until the payment is settled.

8. Order Acceptance and Cancellation

Order Acceptance Criteria At McQuinn Pumps, each order is subject to acceptance criteria that ensure the smooth processing and fulfillment of your purchase. Order acceptance is contingent upon various factors, including the accuracy of billing and shipping information, product availability, and compliance with our purchasing policies.

Validation and Confirmation Upon placing an order, you will receive an electronic acknowledgement of receipt. However, this does not constitute an acceptance of your order. Your order is only considered accepted when we send you a confirmation email that explicitly states your order has been processed and is being prepared for shipment or is ready for any other mode of delivery.

Cancellation by McQuinn Pumps We reserve the exclusive right to refuse or cancel any order at any stage. Reasons for cancellation may include, but are not limited to:

  • Limited product availability or discontinuation of a product.
  • Errors or inaccuracies in product or pricing information on our website.
  • Identification of potentially fraudulent or malicious transactions.
  • Non-compliance with our payment terms or credit conditions.
  • Inability to process payment or fraudulent payment activity identified by our credit and fraud prevention team.
  • Orders flagged by our monitoring systems as unusual or susceptible to fraud.

User-Informed Cancellations You have the right to cancel your order prior to its dispatch. To cancel an order, you must contact our customer service team promptly. If the order has not been processed or shipped, we will accommodate your request. However, once an order is in the processing stage or has been shipped, it may not be possible to cancel it.

Handling Cancellations In the event of a cancellation, whether initiated by you or McQuinn Pumps, we will promptly process a refund or credit, depending on the original method of payment. This process will be carried out in accordance with our refund policy.

Custom Orders Cancellation policies for custom orders may differ due to the nature of these products. Custom orders generally have a limited cancellation window due to the specific materials and labor involved in their preparation.

Modifications to Orders If you wish to make changes to your order after it has been placed, please contact our customer service as soon as possible. While we will endeavor to accommodate modifications, we cannot guarantee changes can be made once an order is processed.


9. Refunds and Returns

Scope of Refund and Return Policies Our policies cover various scenarios including but not limited to defective products, and incorrect product deliveries. The specifics of how these situations are handled are detailed in our Return Policy.

10. Intellectual Property

Comprehensive Coverage of Intellectual Property The term “Intellectual Property” encompasses a wide array of creative outputs. At McQuinn Pumps, this includes all content featured on our website such as, but not limited to:

  • Text: Written content, whether it’s product descriptions, blog posts, articles, or any other form of written communication.
  • Graphics and Visual Elements: This includes designs, illustrations, logos, layout, and any graphical element that forms part of the site’s aesthetics.
  • Images: Photographs, drawings, icons, and all visual representations displayed on the site.
  • Compilations: Any collection or assembly of pre-existing materials or data that forms a cohesive whole, including product catalogues and databases.
  • Software: This refers to any computer programs, applications, scripts, and coding that underpin the functionality of the site, including user interface elements.

Ownership and Rights All such intellectual property is either directly owned by McQuinn Pumps or used under license from our suppliers or content providers. Ownership implies exclusive rights as dictated by copyright and intellectual property law, including but not limited to the rights to reproduce, distribute, display, and perform the works.

Protection Under Law All intellectual property associated with McQuinn Pumps is protected under national and international copyright and intellectual property laws. These laws confer various rights and protections, and they also impose certain restrictions on how such content can be used by third parties.

User Acknowledgement As a user, you acknowledge that all intellectual property on the site is owned by or licensed to McQuinn Pumps and that you have no rights in or to such content other than the right to use the site in accordance with these Terms of Service.

Prohibited Uses of Intellectual Property You are not permitted to:

  • Reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by us.
  • Modify, translate, reverse engineer, decompile, or create derivative works based on any content or software you obtain from McQuinn Pumps’s website.

Intellectual Property Infringement If you believe that any content on McQuinn Pumps’s site violates your intellectual property or the rights of others, we encourage you to contact us.

Respect for Third-Party Rights McQuinn Pumps respects the intellectual property of others and asks that our users do the same. Any infringement of third-party intellectual property rights will not be tolerated.


11. Third-Party Interactions

Nature of Third-Party Links In an effort to provide enhanced value to our users, McQuinn Pumps may include links to external, third-party websites. These links may lead to resources or content that could be useful, informative, or entertaining. This inclusion, however, does not imply an endorsement or partnership by McQuinn Pumps.

Absence of Control The third-party sites linked from our website operate independently from McQuinn Pumps. We do not exercise control over these websites, their content, their privacy policies, or their practices. These sites may have their own terms of service, privacy policies, customer service policies, content, and other regulations that differ significantly from those of McQuinn Pumps.

User Discretion Advised When you click on a third-party link, you are navigating away from our website and engaging with an external site. We encourage you to review the terms and conditions, privacy policies, and other governance documents of any third-party site before engaging in any transaction or providing personal information.

Risk in Third-Party Engagement Your dealings or correspondence with, or participation in promotions of, third parties found on or through our website, including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and the third party. McQuinn Pumps will not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third-party links on our website.

Third-Party Products and Services Occasionally, McQuinn Pumps may offer third-party products or services on the website. These third-party products and services may have separate and independent privacy and data collection policies, terms of use, and customer service policies. Again, we have no responsibility or liability for the content and activities of these linked sites.

User Feedback on Third-Party Links We welcome any feedback from our users regarding these third-party sites. Your experiences can help us in evaluating the suitability and safety of the external links we provide on our website.

12. User-Generated Content

Nature and Scope of User-Generated Content McQuinn Pumps offers various platforms and forums where users can post content, including but not limited to reviews, comments, photos, and messages. These contributions enrich the user experience and provide valuable feedback and insights for both McQuinn Pumps and other users.

Content Guidelines and Restrictions To maintain a respectful and lawful environment, all user-generated content must adhere to the following guidelines:

  • Legality: Content must not violate any laws or regulations. This includes avoiding content that promotes illegal activities or discusses illegal substances.
  • Obscenity and Decency: Content should not be obscene, lewd, lascivious, filthy, violent, harassing, or otherwise objectionable.
  • Non-threatening: Content must not be threatening or promote violence or actions that are threatening to any other person.
  • Defamation and Libel: Avoid posting defamatory content. This includes making false or malicious statements about McQuinn Pumps, other users, or any third parties.
  • Privacy: Respect the privacy of others. Do not post personal information about someone else without their consent.
  • Intellectual Property: Ensure that the content you post does not infringe upon the intellectual property rights of others. This includes posting copyrighted material without permission or proper attribution.
  • Harm to Third Parties: Your content should not cause injury to any third party.

User Responsibility for Content You are solely responsible for the content you submit. McQuinn Pumps does not endorse or approve any user-generated content and assumes no responsibility or liability for any content posted by you or any third party.

Right to Monitor and Remove McQuinn Pumps reserves the right, but does not assume the obligation, to monitor and review user-generated content. We also reserve the right to remove or edit content that we deem to violate our content guidelines, or for any other reason, at our sole discretion.

Non-Confidentiality of User-Generated Content Please be aware that any content you submit for posting will be considered non-confidential and non-proprietary. By posting content, you grant McQuinn Pumps and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

License to Use User-Generated Content By posting content to McQuinn Pumps, you grant us a license to use, modify, publicly perform, publicly display, reproduce, and distribute such content on and through our service. You retain any and all of your rights to any content you submit, post or display on or through the service and you are responsible for protecting those rights.

User Representations and Warranties By posting content, you represent and warrant that you own or control all rights to the content and that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify McQuinn Pumps for all claims resulting from content you supply.

13. Disclaimers and Limitation of Liability

Service Provision “As Is” McQuinn Pumps provides its services, including the website and all content, tools, products, and services available on it, on an ‘as is’ and ‘as available’ basis. This means we offer our service without any express or implied warranties, guarantees, or conditions. However, many items sold on mcquinnpumps.co.nz do come with manufacturer warranties

No Express or Implied Warranties We do not warrant that:

  • The service will meet all of your requirements or expectations.
  • The service will be uninterrupted, timely, secure, or free from errors.
  • The results obtained from the use of the service will be effective, reliable, and accurate.
  • The quality of any products, services, information, or other materials purchased or obtained by you through the service will meet your expectations.

Exclusion of Certain Warranties To the fullest extent permissible under applicable law, McQuinn Pumps disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, and warranties arising from course of dealing or usage of trade.

Limitation of Liability McQuinn Pumps, its directors, employees, agents, affiliates, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

  • Your access to or use of or inability to access or use the service.
  • Any conduct or content of any third party on the service.
  • Unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

Consumer Law For consumers residing in countries with laws providing for consumer rights that cannot be excluded by contract, the above exclusions and limitations may not apply to you. Instead, McQuinn Pumps’s liability will be limited to the maximum extent permitted by law.

Service Interruptions and Errors We do not guarantee that our service or any portion thereof will function without interruption or errors. In the event of service disruption, we will take reasonable efforts to restore the service as soon as possible.

Acknowledgment of Terms Your use of the service constitutes your acknowledgment and agreement that you have understood these limitations and disclaimers and that you agree to be bound by them.

14. Indemnification

Responsibility to Indemnify As a user of McQuinn Pumps’s services, you agree to indemnify, defend, and hold harmless McQuinn Pumps and its affiliates, officers, agents, employees, and suppliers (collectively, “Indemnified Parties”) from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms of Service, any unlawful activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the service using your account, or your violation of any law or the rights of a third-party.

Scope of Indemnification This indemnification obligation covers various scenarios including, but not limited to:

  • Breach of the Terms of Service: Any breach of the terms, conditions, obligations, representations, or warranties outlined in these Terms of Service.
  • Violation of Laws: Any act or omission that violates any applicable local, state, national, or international law, regulation, or order.
  • Infringement of Third-Party Rights: Any activity that infringes or misappropriates the intellectual property rights, privacy rights, publicity rights, or other proprietary rights of any third party.

Defense and Settlement In the event that McQuinn Pumps becomes a subject of a claim that falls within the scope of your indemnification obligation, we reserve the right, at our own expense, to assume the exclusive defense and control of any matter. You agree to cooperate with our defense of these claims. You may not settle any claim that involves McQuinn Pumps without our prior written consent.

Notification of Claims You should notify McQuinn Pumps immediately if you become aware of any claim or potential claim relating to your use of the service. This notification helps us to respond promptly and effectively to legal concerns and minimize potential losses.

Ongoing Obligation Your obligation to indemnify and hold harmless the Indemnified Parties will survive the termination or expiration of these Terms of Service and your use of the service.

Extent of Indemnification Your indemnification obligation is intended to cover all expenses, payments, loss, loss of profits, damages, and all other forms of liability, whether direct or indirect, foreseeable or unforeseeable, that may arise from your actions.

15. Termination

Right to Terminate Access McQuinn Pumps reserves the right to terminate or suspend your access to our services at any time, with or without cause, and with or without notice. This decision can be based on various factors deemed important by McQuinn Pumps, including but not limited to breach of these Terms of Service, illegal or harmful conduct, or business strategy changes.

Consequences of Termination Upon termination:

  • Your right to use the service will immediately cease.
  • Any data or content you have stored on our service may be inaccessible and could be permanently deleted.
  • If the termination is due to a breach of these Terms of Service, you may also be liable for damages.

Post-Termination Obligations Termination of your account does not relieve you of any obligations that may have arisen prior to such termination, such as payment obligations or liabilities for damages incurred due to violations of these Terms of Service.

16. Governing Law

Jurisdiction and Applicability The Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of New Zealand. This clause specifies that the laws governing the contract are those of New Zealand, regardless of your location.

Conflict of Law Provisions The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded from these Terms of Service. Also, New Zealand’s conflict of law provisions will not apply, meaning the terms will be governed by New Zealand laws irrespective of your country’s laws.

Dispute Resolution Any disputes arising from or related to these Terms of Service will be subject to the jurisdiction of the courts of New Zealand, and you consent to the jurisdiction and venue of such courts.

17. Feedback and Contact Information

Encouragement of Feedback McQuinn values your feedback and considers it a vital part of our continuous improvement process. We welcome your thoughts, suggestions, concerns, and feedback regarding our services and these Terms of Service.

Feedback Submission Process Please submit your feedback to info@mcquinnpumps.co.nz. You may also use this contact for any questions or comments about our services or these Terms.

Use of Feedback Your feedback is appreciated and may be used by McQuinn Pumps to improve our services, website, or Terms of Service. By providing feedback, you grant McQuinn Pumps the right to use, without any obligation or compensation to you, ideas, concepts, know-how, or techniques contained in the feedback for any purpose whatsoever.

Communication and Response While we aim to respond to all feedback promptly, we cannot guarantee a response to every communication. However, we assure you that all feedback is reviewed and considered.