Refund & Return Policy
Commitment to Consumer Rights At McQuinn Pumps, we adhere to the New Zealand Consumer Guarantees Act and ensure that your rights as a consumer are respected. Our refund and return policies are designed to provide you with remedies for any issues in line with these laws.
Faulty Products If a product you purchase from us is faulty, we are committed to providing an appropriate remedy. This includes situations where a product:
- Exhibits a verifiable manufacturing defect.
- Is not as described, such as receiving a different model than what was ordered.
Remedies for Faulty Products We offer the following remedies for faulty products:
- Repair of the item.
- Replacement with the same or an equivalent item.
- Store credit or refund if repair or replacement is not feasible, preferably as a direct bank transfer.
Manufacturer Guarantees and Warranties Beyond our policy, products are also covered by manufacturer guarantees and warranties for specific periods. For more details regarding this, contact us directly.
Change of Mind Please choose carefully as we do not offer refunds for change of mind purchases, in line with the Consumer Guarantees Act.
Initiating a Return To start the return process for faulty or damaged goods, please contact us at info@mcquinnpumps.co.nz with your order details and a description of the issue. We highly recommend including photographs of the fault or damage.
Return Shipping The responsibility for return shipping costs will depend on the nature of the fault.
Restocking Fees
- A restocking fee may apply for returns that are not due to manufacturing defects or inaccuracies in order fulfillment, particularly for special orders or custom items.
- The fee will be a percentage of the product’s original purchase price and will be communicated at the time of the return request.
Processing Returns We will process your exchange, store credit, or refund (preferably as a direct bank transfer) upon receiving and inspecting the returned item. The time frame for processing will be communicated at the start of the return process.
Exclusions Certain products, including custom orders and items that cannot be returned for hygiene reasons, may be excluded from our returns policy. These exclusions will be clearly communicated at the time of purchase.
Feedback and Queries For any questions or feedback regarding our policy, please reach out to us at info@mcquinnpumps.co.nz.